The Holt Bolt Feedback Page
At Holt Bolt, we want everyone to feel safe, respected, included and heard. Your feedback helps us understand what we are doing well and where we can improve.
If you have a concern, are unhappy with something, or have an idea to help us do better, we encourage you to speak up. You have the right to make a complaint or provide feedback.
How to make a complaint or provide feedback:
TALK – Speak to a Holt Bolt staff member or centre manager in person.
EMAIL – Send an email to richard@theholtbolt.com
SUBMIT - Follow the link or scan the QR code in our centres to submit a response (submit a response)
CONTACT NDIS - You may contact the NDIS Quality and Safeguards Commission directly without making contact with The Holt Bolt (1800 035 544 or ndiscommission.gov.au)
ASK FOR HELP – Ask a family member, trusted person or support coordinator to help you share your feedback or make a complaint.
What happens next?
1. WE LISTEN
We will listen to what you have to say and take your concerns seriously.
2. WE RESPOND
We will acknowledge your complaint or feedback and let you know what happens next.
3. WE LOOK INTO IT
We will take the time to understand what happened and gather the information we need.
4. WE EXPLAIN
We will explain what we found, what we can do to help and any actions we plan to take.
5. YOU CAN ASK AGAIN
If you are unhappy with the outcome or feel your concerns have not been addressed, you can ask us to look at it again or seek further support.